Privacy Policy
This privacy policy describes how we collect, use, and protect your personal information when you use our website and services.
We collect information that you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:
- Your full name and display name
- Email address and phone number
- Mailing address and billing address
- Payment information (processed securely through regulated partners)
- Account credentials and profile details
Note: We also automatically collect certain technical information when you use our platform, such as IP address, browser type, device identifiers, and usage data to improve our services.
We use the information we collect to operate, maintain, and improve our services. Specifically, we use your information to:
- Process and fulfil your orders and payment transactions
- Send you order confirmations, receipts, and status updates
- Respond to your comments, questions, and support requests
- Improve our website, platform, and services over time
- Send you marketing communications (only with your consent)
- Comply with legal and regulatory obligations
Your consent matters. We will only send marketing communications where you have explicitly opted in. You can withdraw consent at any time.
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.
We may also disclose your information when required by law, to protect our rights, or to comply with a judicial proceeding, court order, or legal process.
We never sell your data. Any third-party service providers we use are contractually bound to protect your information and use it solely to support our services.
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
- Encrypted data transmission using industry-standard SSL/TLS
- Secure storage with restricted access controls
- Regular security audits and vulnerability assessments
- All payment services processed through regulated financial institution partners
Important: While we use commercially reasonable means to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us.
- Access — Request a copy of the personal data we hold about you
- Correction — Ask us to update or correct inaccurate information
- Deletion — Request that we delete your personal data, subject to legal obligations
- Opt-out — Unsubscribe from marketing emails at any time via the link in any email
- Portability — Request your data in a structured, machine-readable format
To exercise any of these rights, please contact us directly. We will respond to all valid requests within 30 days.
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our platform.
- Essential cookies — Required for the platform to function correctly
- Performance cookies — Help us understand how visitors interact with the site
- Preference cookies — Remember your settings and preferences
- Marketing cookies — Used to deliver relevant content (only with consent)
You can choose to disable cookies through your browser settings, though this may affect the functionality of the site. You can also manage your cookie preferences via our Cookie Preferences page.
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page. Where changes are material, we may also notify you by email or via a prominent notice on our platform.
Current version: This Privacy Policy was last updated in January 2026. The effective date is February 1, 2023. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us. We're committed to being transparent and will respond to all privacy-related enquiries promptly.